1. Warranty Coverage

A. Structural Integrity Warranty

• Coverage Period: Lifetime (Residential), 20 Years (Commercial)

• What It Covers:

  • Ensures flooring will remain free from structural defects, including delamination, warping, or splitting under normal conditions.

  • Covers defects in material and workmanship when properly installed according to Serennia’s guidelines.

• Exclusions:

  • Damage caused by improper installation, subfloor issues, moisture exposure, or environmental conditions outside the recommended range (humidity between 30-50%).

B. Finish Warranty

• Coverage Period: 35 Years (Residential), 10 Years (Commercial)

• What It Covers:

  • Protects against premature wear-through of the factory-applied finish under normal use.

• Exclusions:

  • Surface scratches, dents, scuffs, discoloration from sunlight, and damage caused by improper cleaning methods or chemical exposure.

C. Moisture Resistance Warranty (For Engineered Hardwood Only)

• Coverage Period: 15 Years (Residential), 5 Years (Commercial)

• What It Covers:

  • Resistance to moisture-related damage such as cupping or warping when installed in accordance with Serennia’s moisture control guidelines.

• Exclusions:

  • Damage due to standing water, flooding, excessive humidity, or installation over a wet subfloor.

D. Commercial Use Warranty

• Coverage Period: 10 Years

• What It Covers:

  • Limited warranty covering wear-through and structural integrity for commercial spaces.

• Exclusions:

  • Heavy industrial use, damage from high-impact traffic, improper maintenance, or failure to follow humidity control guidelines.

2. Warranty Conditions

For this warranty to remain valid, the following conditions must be met:
✔ Proper Installation – Flooring must be installed according to Serennia’s guidelines, including subfloor preparation and acclimation.
✔ Regular Maintenance – Routine care and cleaning must be performed using manufacturer-recommended products.
✔ Environmental Conditions – Humidity levels must be maintained between 30-50% to prevent expansion or contraction.

3. Exclusions & Limitations

This warranty does not cover:
🚫 Damage from improper installation, including failure to leave expansion gaps.
🚫 Scratches, dents, pet damage, or heavy furniture impact.
🚫 Water damage from spills, flooding, or excessive humidity.
🚫 Discoloration from prolonged sun exposure or fading over time.
🚫 Damage from incorrect cleaning products, waxes, or abrasive cleaners.
🚫 Flooring installed in non-recommended areas (e.g., bathrooms, outdoor spaces).
🚫 Damage due to structural movement, foundation settling, or subfloor issues.

4. Warranty Claims & Resolution

If you believe your Serennia flooring has a defect covered under this warranty:

1. Submit a Claim – Contact Serennia at [Insert Contact Information] with proof of purchase, a detailed description of the issue, and photos.

2. Inspection & Review – Serennia may request an on-site inspection or additional documentation to evaluate the claim.

3. Resolution – If the claim is approved, Serennia may provide one of the following remedies at its discretion:

   • Repair or replacement of the affected flooring area.

   • A refund for the defective product, prorated based on use.

   • Alternative compensation as determined by Serennia.

Note: Warranty claims apply only to the original purchaser and are non-transferable. Serennia is not responsible for labor costs, removal, or reinstallation expenses.

5. Governing Law

This warranty is governed by the laws of [Insert Jurisdiction] and is subject to change at Serennia’s discretion.

For any warranty inquiries, please contact:

Serennia Customer Support
[Insert Email]
[Insert Phone Number]